Good to know

Frequently asked

Lead times, materials, shipping and care — the things worth knowing before you order.

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How long until my order ships?

In-stock pieces ship within a few business days from Ferndale, Washington.

Made-to-order pieces are made for you after you order — allow around 2–3 weeks before yours ships. The product page tells you which kind you are buying.

What does “made to order” mean?

Some designs sell out but can still be made again. Rather than hide them, they stay available and are marked made to order. You are buying a piece that has not been made yet, and it is made by hand for you.

What does “one of one” mean?

Exactly what it says. That piece is the only one that will ever exist — the clay marbling, the offcut, the colour run cannot be repeated. When it is gone, it is gone.

What are the pieces made from?

Polymer clay and resin, finished with 14k gold plated or hypoallergenic steel findings depending on the design. Some pieces offer a choice at checkout.

If you react to certain metals, choose the hypoallergenic option where it is offered.

How do I look after clay and resin jewellery?

  • Keep away from prolonged water, heat and direct sun — resin can discolour.
  • Put jewellery on last, after perfume, hairspray and lotion.
  • Store flat and separate so dangles do not press against each other.
  • Clean with a dry, soft cloth. No solvents or jewellery dip.

Do you ship to Canada?

Yes. Everything ships from Ferndale, Washington — about twenty minutes from the border — and goes to both the United States and Canada.

Cross-border orders can attract duties or import charges set by your own country. Those are not collected at checkout.

How do the t-shirts and sweaters fit?

The tees are Bella Canvas super soft. In Laura’s own words they fit a little smaller than she would like — so if you are between sizes, size up.

Crew sweaters are made to order in Sm–XL.

Can I ask for a custom colour?

Sometimes, yes — a few designs already offer a Custom colour option at checkout. For anything else, message first and ask before ordering.

What about returns and exchanges?

See the refund policy for the current terms.

Made-to-order and one-of-one pieces are made specifically for you, so please check sizing and colour before ordering. If something arrives damaged, get in touch — that is always put right.

Do you sell anywhere other than online?

Yes — markets, with help from a small crew of volunteers. Follow along for dates.